Returns & Exchanges
At Raw Sugar, we want you to feel confident in your self-care routine. If you are not completely satisfied with your purchase, we offer a hassle-free return or exchange process within 30 days of delivery.
Initiate Your Request
Visit our online returns portal with your order number and zip code to select the items you wish to return or exchange.
Package Your Items
Securely pack the unused portion of your products in their original packaging to ensure they arrive safely back at our warehouse.
Print and Ship
Download your prepaid shipping label from the portal, attach it to your parcel, and drop it off at any authorized carrier location.
Receive Your Refund
Once our team inspects the returned items, we will process your refund to the original payment method or issue store credit within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing